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Category Archives: Customer Service

Stop Using the phrase “NO PROBLEM… “

by admin on July 25, 2016

Tweet People take action based on how they feel unless they are forced. In business, however, you are unlikely to force your customers to like your products. It is only  accurate to say that purchasing decisions are made depending on how your product makes the customer feel, or should I say, how the customer feels about ...

This is the Only Way to Really Know if Your Customers & Employees Love You

by admin on February 09, 2015

Tweet When it comes to understanding our customers and employees, most of us are guessing.  Most of us have no real data.  And if we have data, it’s often misleading. I’ve found that this is the only surefire way to know if your customers or employees really love you. 1) Do a 1+1 question survey.  ...

You Can't Train Employees to Be Great People… (Watch the Video)

by admin on September 21, 2014

Tweet Hire great people. And they’ll take care of your customers. It’s that simple. When animals ‘innately’ take care of each other, you know that great people will just take care of your employees & customers too. You won’t need to train them or hold them accountable at all. Business is easy – we simply ...

How To Run A Call Center – 5 Steps

by admin on November 06, 2013

Tweet   Running a call center is pretty simple.  We just over complicate it. If you run your own call center.  Or take calls from clients.  This is all you need to do: Answer The Phone Fast. Maximum 4-5 rings. WOW The Customer.  Don’t meet their expectations – BLOW THEM AWAY. Ask For The Order.  ...

80 Reasons to Fire Some Customers

by admin on August 27, 2013

Tweet   Eighty percent of your results come from twenty percent of your clients – as a business coach, I advise CEO’s to considering firing the bottom twenty percent of their clients (they’re sucking up eighty percent of your time). Feels odd to be thinking about getting rid of some of your revenues at any ...

Get Screwed By Crazy Clients!!!

by admin on February 20, 2013

Tweet   Every once in a while an entrepreneur understands that it is sometimes smarter to get taken advantage of by a client, than it is to argue with the client to try to prove a point about who is wrong. Saying “we had a contract” is crap.  When you pull out a contract, the ...

Your Idea of Customer Service Sucks !!!

by admin on March 19, 2012

Tweet I’ve started to get tired of hearing CEOs raving about their customer service.  Our call center team is great.  We answer calls quickly.  Our online chat is busier than ever.  Our customers rate our customer service team an XYZ…  Our cost to handle customer calls is at the industry average… Who gives a shit ...

Turn Customer Service Into A Profit Center (Guest Post by Mike Faith, CEO

by admin on June 05, 2011

Tweet (Guest Post by Mike Faith, CEO See if this chimes with your call center experience. You’re trying to get help from someone who seems to only be concerned with barely walking you through a series of steps.  You can hear the click of their computer keyboard as they ‘process’ you. They don’t fully ...

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