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Two Ears and One Yapper

by admin on April 21, 2010

94bWe’ve all heard some motivational speaker use this one: “God gave you two ears and one mouth; use them in that ratio.”

Too many leaders race to get their two cents in, trying desperately to be heard, without hearing what others are saying first.

I used to think this saying was only applicable to CEOs but it should be applied to everyone at your company.

Are you arguing a point because you want to be right or is it because you’re passionately trying to explain yourself?

Here’s a hint: if you’re communicating with others only to tell them how you want things done, then you’re not communicating effectively.

“Seek first to understand, then to be understood,” wrote Steven Covey, the author of The 7 Habits of Highly Effective People Often the key to great communication is simply listeningreally listening to what the other person has to say and waiting to respond once you’ve digested what they’ve said.  Then, if necessary, after you’ve asked a couple of clarifying questionsand only thenis it worth discussing your points.

One thought on “Two Ears and One Yapper”

  1. A former leadership instructor of mine added, “… to allow the person you are listening to feel that they have actually been heard, you must listen with empathy and respect.” In other words, for someone to feel that they have been heard … they must feel that you actually care about what they have to say.

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