And remember “you can’t manage what you don’t measure.” That simple sentence couldn’t be more true.
You can even easily measure things that are seemingly intangible. Use Net Promoter Score to measure employee and customer satisfaction. Just asking the one simple question: “How enthusiastically would you recommend our company to your friends?” is enough to measure each area more completely than a dozen other metrics, especially when using this formula to calculate the results.
pic Nick Sayers